/* ===== RESET ===== */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
    --accent:       #a51c1b;
    --accent-dk:    #841514;
    --accent-lt:    #fde8e8;
    --ink:          #0F172A;
    --graphite:     #1E293B;
    --slate:        #475569;
    --mist:         #94A3B8;
    --line:         #E2E8F0;
    --wash:         #F8FAFC;
    --paper:        #FFFFFF;
    --success:      #059669;
    --success-lt:   #D1FAE5;
    --warn:         #F59E0B;
    --warn-lt:      #FEF3C7;
    --danger:       #DC2626;
    --danger-lt:    #FEE2E2;
    --violet:       #7C3AED;
    --violet-lt:    #EDE9FE;
    --sb-width:     240px;
}

body {
    font-family: 'Nunito', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
    color: var(--ink);
    background: var(--wash);
    line-height: 1.5;
    font-size: 14px;
    -webkit-font-smoothing: antialiased;
}

button { font-family: inherit; font-size: inherit; cursor: pointer; border: none; background: none; }
input, select, textarea { font-family: inherit; font-size: inherit; }
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }

/* ===== APP SHELL ===== */
.app-layout {
    display: grid;
    grid-template-columns: var(--sb-width) 340px 1fr;
    grid-template-rows: 52px 1fr;
    grid-template-areas:
        "top  top    top"
        "sb   banda  chat";
    height: 100vh;
    overflow: hidden;
    transition: grid-template-columns 0.22s ease;
}

/* Sidebar colapsado */
.app-layout.sb-collapsed {
    grid-template-columns: 52px 340px 1fr;
}

/* ===== TOPBAR ===== */
.topbar {
    grid-area: top;
    display: flex;
    align-items: center;
    padding: 0 18px;
    background: var(--accent);
    color: #fff;
    gap: 14px;
    z-index: 10;
    border-bottom: 2px solid var(--accent-dk);
}

.topbar-toggle {
    width: 32px; height: 32px;
    display: flex; align-items: center; justify-content: center;
    border-radius: 8px;
    color: rgba(255,255,255,0.85);
    font-size: 18px;
    transition: background 0.15s;
    flex-shrink: 0;
    cursor: pointer;
}
.topbar-toggle:hover { background: rgba(255,255,255,0.15); }

.topbar-brand {
    font-size: 18px;
    font-weight: 900;
    letter-spacing: -0.3px;
    white-space: nowrap;
}

.topbar-status {
    font-size: 11px;
    padding: 3px 9px;
    border-radius: 999px;
    background: rgba(255,255,255,0.18);
    color: rgba(255,255,255,0.85);
    font-weight: 600;
}
.topbar-status.connected  { background: rgba(5,150,105,0.35); color: #6ee7b7; }
.topbar-status.disconnected { background: rgba(255,255,255,0.12); color: rgba(255,255,255,0.6); }

.topbar-spacer { flex: 1; }

.topbar-user {
    font-size: 13px;
    color: rgba(255,255,255,0.8);
    display: flex;
    align-items: center;
    gap: 10px;
}
.topbar-user .user-name { color: #fff; font-weight: 700; }

.btn-logout {
    color: rgba(255,255,255,0.75);
    font-size: 12px;
    padding: 4px 10px;
    border-radius: 6px;
    font-weight: 600;
    transition: background 0.15s;
}
.btn-logout:hover { background: rgba(255,255,255,0.15); color: #fff; }

/* ===== SIDEBAR ===== */
.sidebar {
    grid-area: sb;
    background: var(--paper);
    border-right: 1px solid var(--line);
    overflow-y: auto;
    overflow-x: hidden;
    display: flex;
    flex-direction: column;
    transition: width 0.22s ease;
}

.sidebar-section { margin-bottom: 20px; }

.sidebar-title {
    font-size: 10px;
    font-weight: 800;
    color: var(--mist);
    text-transform: uppercase;
    letter-spacing: 0.09em;
    padding: 14px 18px 6px;
    white-space: nowrap;
    overflow: hidden;
    transition: opacity 0.15s;
}

.sidebar-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 9px 18px;
    color: var(--slate);
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    border-left: 3px solid transparent;
    transition: background 0.1s;
    white-space: nowrap;
    overflow: hidden;
    text-decoration: none;
}
.sidebar-item:hover { background: var(--wash); }
.sidebar-item.active {
    background: var(--accent-lt);
    color: var(--accent-dk);
    border-left-color: var(--accent);
    font-weight: 800;
}

.sidebar-item-icon {
    font-size: 15px;
    width: 20px;
    text-align: center;
    flex-shrink: 0;
    margin-right: 10px;
}

.sidebar-item-label {
    flex: 1;
    overflow: hidden;
    text-overflow: ellipsis;
    transition: opacity 0.15s, max-width 0.22s;
    max-width: 180px;
}

.sidebar-badge {
    font-size: 10px;
    padding: 1px 7px;
    border-radius: 999px;
    background: var(--line);
    color: var(--slate);
    font-weight: 800;
    min-width: 18px;
    text-align: center;
    flex-shrink: 0;
    transition: opacity 0.15s;
}
.sidebar-item.active .sidebar-badge { background: var(--accent); color: #fff; }
.sidebar-badge.alert { background: var(--danger); color: #fff; }

/* Sidebar colapsado — se controla desde .app-layout.sb-collapsed */
.app-layout.sb-collapsed .sidebar-title,
.app-layout.sb-collapsed .sidebar-item-label,
.app-layout.sb-collapsed .sidebar-badge {
    opacity: 0;
    pointer-events: none;
    max-width: 0;
}
.app-layout.sb-collapsed .sidebar-item {
    padding: 10px;
    justify-content: center;
}
.app-layout.sb-collapsed .sidebar-item-icon {
    margin-right: 0;
}

/* ===== BANDEJA (lista de chats) ===== */
.bandeja {
    grid-area: banda;
    background: var(--paper);
    border-right: 1px solid var(--line);
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.bandeja-header {
    padding: 14px 16px 10px;
    border-bottom: 1px solid var(--line);
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.bandeja-title {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
}
.bandeja-title h2 { font-size: 15px; font-weight: 800; }

.bandeja-search {
    display: flex;
    align-items: center;
    background: var(--wash);
    border-radius: 8px;
    border: 1.5px solid var(--line);
    padding: 0 10px;
    transition: border-color 0.15s;
}
.bandeja-search:focus-within { border-color: var(--accent); background: #fff; }
.bandeja-search input {
    flex: 1;
    background: transparent;
    border: none;
    outline: none;
    padding: 7px 4px;
    font-size: 13px;
}

.conv-list { flex: 1; overflow-y: auto; }

.conv-item {
    padding: 11px 16px;
    border-bottom: 1px solid var(--line);
    cursor: pointer;
    transition: background 0.1s;
}
.conv-item:hover { background: var(--wash); }
.conv-item.selected { background: var(--accent-lt); }
.conv-item.unread { background: #FEFCE8; }
.conv-item.unread:hover { background: #FEF9C3; }
.conv-item.unread.selected { background: var(--accent-lt); }

.conv-item-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 6px;
    margin-bottom: 3px;
}
.conv-item-name {
    font-weight: 700;
    font-size: 13px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.conv-item.unread .conv-item-name { font-weight: 900; }
.conv-item-time {
    font-size: 11px;
    color: var(--mist);
    white-space: nowrap;
    flex-shrink: 0;
}
.conv-item-preview {
    font-size: 12px;
    color: var(--slate);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.conv-item.unread .conv-item-preview { color: var(--ink); font-weight: 600; }

.conv-item-badges { display: flex; gap: 4px; margin-top: 5px; flex-wrap: wrap; }
.badge {
    font-size: 10px;
    padding: 2px 7px;
    border-radius: 999px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.03em;
}
.badge-nuevo       { background: var(--accent-lt); color: var(--accent-dk); }
.badge-en_gestion  { background: var(--warn-lt); color: #92400E; }
.badge-resuelto    { background: var(--success-lt); color: #064E3B; }
.badge-derivado    { background: var(--violet-lt); color: #5B21B6; }
.badge-cerrado     { background: #E5E7EB; color: var(--slate); }
.badge-bot         { background: #F3E8FF; color: #6B21A8; }
.badge-important   { background: var(--danger-lt); color: #7F1D1D; }

.empty-state {
    padding: 40px 16px;
    text-align: center;
    color: var(--mist);
    font-size: 13px;
}

/* ===== CHAT ===== */
.chat {
    grid-area: chat;
    display: flex;
    flex-direction: column;
    background: var(--wash);
    overflow: hidden;
}

.chat-empty {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    color: var(--mist);
    text-align: center;
    padding: 40px;
}
.chat-empty-icon { font-size: 52px; opacity: 0.2; margin-bottom: 12px; }
.chat-empty-text { font-size: 14px; font-weight: 600; }

.chat-header {
    padding: 12px 18px;
    background: var(--paper);
    border-bottom: 1px solid var(--line);
    display: flex;
    align-items: center;
    gap: 12px;
}
.chat-header-info { flex: 1; min-width: 0; }
.chat-header-name {
    font-weight: 800;
    font-size: 15px;
    color: var(--ink);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.chat-header-meta {
    font-size: 12px;
    color: var(--slate);
    display: flex;
    gap: 10px;
    margin-top: 1px;
}
.chat-header-meta span { white-space: nowrap; }
.chat-header-actions { display: flex; gap: 6px; align-items: center; }

.toggle-bot {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 5px 10px;
    background: var(--wash);
    border-radius: 8px;
    font-size: 12px;
    color: var(--slate);
    cursor: pointer;
    user-select: none;
    font-weight: 600;
}
.toggle-bot input { cursor: pointer; }
.toggle-bot.active { background: #F3E8FF; color: #6B21A8; }

.chat-body {
    flex: 1;
    overflow-y: auto;
    padding: 14px 60px;
    display: flex;
    flex-direction: column;
    gap: 2px;
    background: #efeae2;
}

.msg {
    max-width: 65%;
    padding: 5px 8px 9px 9px;
    border-radius: 8px;
    font-size: 14px;
    word-wrap: break-word;
    line-height: 1.3;
    position: relative;
    box-shadow: 0 1px 1px rgba(0,0,0,0.12);
}
.msg-text { white-space: pre-wrap; }
.msg > div:first-child:empty { display: none; }

.msg-actions { opacity: 0; transition: opacity 0.15s; display: inline-flex; gap: 2px; margin-left: 4px; }
.msg:hover .msg-actions { opacity: 1; }
.msg-action-btn { background: none; border: none; cursor: pointer; font-size: 13px; padding: 0 3px; color: #667781; border-radius: 3px; }
.msg-action-btn:hover { background: rgba(0,0,0,0.08); }

.reply-preview {
    display: flex; align-items: center; gap: 8px;
    padding: 6px 12px;
    background: #f0f2f5;
    border-left: 3px solid var(--accent);
    margin: 4px 8px;
    border-radius: 4px;
    font-size: 12px; color: #111b21;
}
.reply-preview-text { flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.reply-preview-close { background: none; border: none; cursor: pointer; font-size: 16px; color: #667781; padding: 0 4px; }

.modal-reenvio {
    display: none; position: fixed;
    top: 0; left: 0; right: 0; bottom: 0;
    background: rgba(0,0,0,0.5);
    z-index: 999;
    justify-content: center; align-items: center;
}
.modal-reenvio-content { background: #fff; border-radius: 12px; padding: 24px; width: 90%; max-width: 400px; }

.msg-entrante      { align-self: flex-start; background: #fff; color: #111b21; border-top-left-radius: 0; }
.msg-saliente-bot  { align-self: flex-end; background: #e2d9f3; color: #111b21; border-top-right-radius: 0; }
.msg-saliente-gestor { align-self: flex-end; background: #d9fdd3; color: #111b21; border-top-right-radius: 0; }

.msg-meta {
    font-size: 11px; color: #667781; margin-top: 1px;
    display: flex; gap: 4px; align-items: center;
    justify-content: flex-end;
    float: right; margin-left: 10px;
    position: relative; top: 5px;
}

.msg-media-img { max-width: 240px; max-height: 240px; border-radius: 8px; margin-bottom: 4px; cursor: pointer; display: block; }
.msg-media-audio, .msg-media-file { padding: 8px; border-radius: 8px; background: rgba(0,0,0,0.05); margin-bottom: 4px; font-size: 12px; }
.msg-media-audio audio { width: 100%; }

.day-separator {
    align-self: center;
    font-size: 11px; color: var(--mist);
    background: var(--paper); padding: 4px 10px;
    border-radius: 999px; margin: 8px 0;
    border: 1px solid var(--line);
}

.chat-composer {
    padding: 10px 14px;
    background: var(--paper);
    border-top: 1px solid var(--line);
    display: flex; gap: 8px; align-items: flex-end;
}
.chat-composer textarea {
    flex: 1;
    min-height: 38px; max-height: 120px;
    border: 1.5px solid var(--line);
    border-radius: 8px;
    padding: 8px 12px;
    resize: none; outline: none;
    font-size: 14px; line-height: 1.4;
    transition: border-color 0.15s;
}
.chat-composer textarea:focus { border-color: var(--accent); }
.chat-composer .send-btn {
    background: var(--accent); color: #fff;
    padding: 9px 18px; border-radius: 8px;
    font-weight: 700; font-size: 13px;
    transition: background 0.15s;
}
.chat-composer .send-btn:hover:not(:disabled) { background: var(--accent-dk); }
.chat-composer .send-btn:disabled { opacity: 0.5; cursor: not-allowed; }

.composer-hint {
    font-size: 11px; color: var(--mist);
    padding: 2px 14px 6px;
    background: var(--paper);
    border-top: 1px solid var(--line);
}
.composer-hint.warn { color: var(--warn); background: var(--warn-lt); font-weight: 600; }

.notas-panel {
    border-top: 1px solid var(--line);
    background: #FFFBEB;
    padding: 10px 14px;
    max-height: 180px; overflow-y: auto;
}
.notas-panel-header {
    font-size: 11px; font-weight: 800; color: #92400E;
    text-transform: uppercase; letter-spacing: 0.05em;
    margin-bottom: 6px;
    display: flex; justify-content: space-between; align-items: center;
}
.nota {
    background: var(--paper); border-radius: 6px;
    padding: 6px 10px; font-size: 12px;
    margin-bottom: 6px; border-left: 3px solid var(--warn);
}
.nota-meta { font-size: 10px; color: var(--slate); margin-top: 2px; }

/* Panel lateral del chat */
.chat-aside {
    width: 270px; min-width: 270px;
    background: var(--paper);
    border-left: 1px solid var(--line);
    overflow-y: auto; padding: 14px;
    display: flex; flex-direction: column; gap: 16px;
}
.chat-aside.hidden { display: none; }
.chat-aside-title {
    font-size: 10px; font-weight: 800;
    color: var(--mist); text-transform: uppercase;
    letter-spacing: 0.06em; margin-bottom: 8px;
}
.info-row {
    display: flex; justify-content: space-between;
    padding: 4px 0; font-size: 13px;
    border-bottom: 1px solid var(--line);
}
.info-row:last-child { border-bottom: none; }
.info-row .k { color: var(--slate); }
.info-row .v { color: var(--ink); font-weight: 700; text-align: right; }
.info-row .v.monto { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; }
.info-empty { color: var(--mist); font-size: 12px; font-style: italic; padding: 6px 0; }

.full-width { width: 100%; text-align: center; justify-content: center; }
.gestor-select {
    width: 100%; padding: 6px 8px;
    border: 1px solid var(--line); border-radius: 6px;
    font-size: 13px; background: var(--paper); color: var(--ink);
}
.alerta-chip {
    display: inline-block; font-size: 11px;
    padding: 3px 8px; border-radius: 999px;
    background: var(--warn-lt); color: #92400E; margin: 2px;
}

.attach-btn {
    background: none; border: none; font-size: 20px;
    cursor: pointer; padding: 4px 8px;
    opacity: 0.55; transition: opacity 0.15s; flex-shrink: 0;
}
.attach-btn:hover { opacity: 1; }

.media-preview {
    display: flex; align-items: center; gap: 8px;
    padding: 6px 12px;
    background: var(--wash);
    border-top: 1px solid var(--line); font-size: 12px;
}
.media-preview-content { flex: 1; display: flex; align-items: center; gap: 8px; }
.media-preview-content img { max-height: 60px; max-width: 120px; border-radius: 6px; object-fit: cover; }
.media-preview-remove { background: none; border: none; color: var(--accent); cursor: pointer; font-size: 12px; flex-shrink: 0; }

/* Quick replies */
.quick-replies-bar {
    display: none; padding: 6px 12px;
    background: var(--wash);
    border-top: 1px solid var(--line);
    max-height: 200px; overflow-y: auto;
}
.quick-replies-bar.visible { display: block; }
.qr-item {
    display: block; width: 100%; text-align: left;
    padding: 6px 8px; margin: 2px 0;
    border-radius: 6px; font-size: 13px; color: var(--ink);
    cursor: pointer; transition: background 0.1s;
}
.qr-item:hover, .qr-item.active { background: var(--accent-lt); color: var(--accent-dk); }
.qr-item code {
    display: inline-block; padding: 1px 6px;
    background: var(--paper); border: 1px solid var(--line);
    border-radius: 4px; font-size: 11px; color: var(--slate); margin-right: 8px;
}

.chat-main { min-width: 0; }

/* ===== PANTALLAS ALTERNATIVAS ===== */
.panel-content {
    grid-column: 2 / 4;
    grid-row: 2 / 3;
    padding: 28px 32px;
    overflow-y: auto;
    background: var(--wash);
}
.panel-content h1 { font-size: 22px; font-weight: 900; margin-bottom: 6px; }
.panel-content .subtitle { color: var(--slate); margin-bottom: 22px; font-size: 13px; }

.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
    gap: 12px; margin-bottom: 28px;
}
.stat-card {
    background: var(--paper);
    border: 1px solid var(--line);
    border-radius: 12px;
    padding: 16px 18px;
}
.stat-label { font-size: 11px; color: var(--slate); text-transform: uppercase; letter-spacing: 0.05em; font-weight: 700; }
.stat-value { font-size: 30px; font-weight: 900; color: var(--ink); margin-top: 4px; line-height: 1; }
.stat-sub { font-size: 12px; color: var(--mist); margin-top: 4px; }

.table-wrapper { background: var(--paper); border: 1px solid var(--line); border-radius: 12px; overflow: hidden; margin-bottom: 20px; }
.table-wrapper-header { padding: 14px 18px; border-bottom: 1px solid var(--line); display: flex; justify-content: space-between; align-items: center; }
table.data { width: 100%; border-collapse: collapse; font-size: 13px; }
table.data th { text-align: left; padding: 9px 14px; font-size: 10px; font-weight: 800; color: var(--slate); text-transform: uppercase; letter-spacing: 0.05em; background: var(--wash); border-bottom: 1px solid var(--line); }
table.data td { padding: 9px 14px; border-bottom: 1px solid var(--line); }
table.data tr:last-child td { border-bottom: none; }
table.data tr:hover { background: var(--wash); }
.text-right { text-align: right; }
.text-mono { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 12px; }
.muted { color: var(--mist); }

/* ===== BOTONES ===== */
.btn-primary  { padding: 11px 16px; background: var(--accent); color: #fff; border-radius: 8px; font-weight: 700; transition: background 0.15s; }
.btn-primary:hover:not(:disabled) { background: var(--accent-dk); }
.btn-primary:disabled { opacity: 0.5; cursor: not-allowed; }
.btn-secondary { padding: 8px 13px; background: var(--paper); color: var(--slate); border: 1px solid var(--line); border-radius: 8px; font-weight: 600; transition: all 0.15s; }
.btn-secondary:hover { background: var(--wash); color: var(--ink); }
.btn-accent { padding: 8px 13px; background: var(--accent); color: #fff; border-radius: 8px; font-weight: 700; transition: background 0.15s; }
.btn-accent:hover:not(:disabled) { background: var(--accent-dk); }
.btn-accent:disabled { opacity: 0.5; cursor: not-allowed; }
.btn-danger { padding: 8px 13px; background: var(--paper); color: var(--danger); border: 1px solid var(--danger-lt); border-radius: 8px; font-weight: 600; }
.btn-danger:hover { background: var(--danger-lt); }
.error-msg { color: var(--danger); font-size: 13px; min-height: 18px; text-align: center; }

/* ===== MODALES ===== */
.modal-backdrop { position: fixed; inset: 0; background: rgba(15,23,42,0.5); z-index: 100; display: flex; align-items: center; justify-content: center; padding: 20px; }
.modal { background: var(--paper); border-radius: 12px; width: 100%; max-width: 480px; padding: 24px; box-shadow: 0 20px 60px rgba(0,0,0,0.3); }
.modal h3 { margin-bottom: 16px; font-size: 18px; font-weight: 800; }
.modal-actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 20px; }
.form-group { display: flex; flex-direction: column; gap: 5px; margin-bottom: 12px; }
.form-group label { font-size: 11px; font-weight: 700; color: var(--slate); text-transform: uppercase; letter-spacing: 0.05em; }
.form-group input, .form-group select, .form-group textarea { padding: 9px 12px; border: 1.5px solid var(--line); border-radius: 8px; background: var(--paper); color: var(--ink); outline: none; transition: border-color 0.15s; }
.form-group input:focus, .form-group select:focus, .form-group textarea:focus { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-lt); }

/* ===== TOAST ===== */
.toast-container { position: fixed; top: 64px; right: 18px; z-index: 200; display: flex; flex-direction: column; gap: 4px; }
.toast { padding: 11px 15px; border-radius: 10px; background: var(--paper); box-shadow: 0 10px 30px rgba(0,0,0,0.15); font-size: 13px; min-width: 240px; max-width: 360px; border-left: 4px solid var(--accent); animation: slideIn 0.22s ease-out; }
.toast.success { border-left-color: var(--success); }
.toast.warn    { border-left-color: var(--warn); }
.toast.error   { border-left-color: var(--danger); }
.toast-title { font-weight: 700; margin-bottom: 2px; }
.toast-body { color: var(--slate); font-size: 12px; }
@keyframes slideIn { from { transform: translateX(20px); opacity: 0; } to { transform: translateX(0); opacity: 1; } }

/* ===== STATS BAR BANDEJA ===== */
.bandeja-stats {
    display: flex;
    gap: 1px;
    background: var(--line);
    border-bottom: 2px solid var(--line);
    flex-shrink: 0;
}
.bstat {
    flex: 1; min-width: 0;
    background: var(--paper);
    padding: 8px 6px;
    text-align: center;
    cursor: default;
}
.bstat-val {
    font-size: 17px; font-weight: 900;
    color: var(--ink); line-height: 1;
}
.bstat-lbl {
    font-size: 8.5px; color: var(--mist);
    text-transform: uppercase; letter-spacing: 0.04em;
    font-weight: 700; margin-top: 3px;
    white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.bstat.danger .bstat-val { color: var(--danger); }

/* ===== SCROLLBAR ===== */
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--line); border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: var(--mist); }

/* ===== EXTRAS ===== */
.nota-resuelta { opacity: 0.6; }
.nota-acciones[data-resuelto="1"] .btn-resolver-nota { display: none; }
.nota-acciones button { margin-right: 6px; font-size: 12px; padding: 2px 8px; cursor: pointer; }
.btn-resolver-nota { background: var(--accent); color: #fff; border: none; border-radius: 4px; }
.btn-eliminar-nota { background: var(--danger); color: #fff; border: none; border-radius: 4px; }


/* =====================================================================
   AGREGADOS (reservas, selector de servicio, responsive)
   ===================================================================== */
:root {
    --complejo:    #2F6B4F;
    --complejo-lt: #E3F1E9;
}
[hidden] { display: none !important; }

/* Selector de servicio en la topbar */
.servicio-switch { display: flex; gap: 4px; background: rgba(0,0,0,0.16); padding: 3px; border-radius: 999px; }
.servicio-btn {
    color: rgba(255,255,255,0.85); font-weight: 800; font-size: 12px;
    padding: 5px 12px; border-radius: 999px; display: inline-flex; align-items: center; gap: 6px; white-space: nowrap;
}
.servicio-btn:hover { background: rgba(255,255,255,0.12); }
.servicio-btn.active { background: #fff; color: var(--accent-dk); }
.servicio-btn .cnt { background: #fff; color: var(--accent); border-radius: 999px; font-size: 10px; padding: 0 6px; min-width: 18px; text-align: center; }
.servicio-btn.active .cnt { background: var(--accent); color: #fff; }
.servicio-btn.solo { cursor: default; }
.sv-corto { display: none; }
.topbar-logo { height: 34px; width: 34px; border-radius: 50%; background: #fff; object-fit: contain; padding: 2px; }

/* Chips de servicio */
.badge-APART    { background: var(--accent-lt); color: var(--accent-dk); }
.badge-COMPLEJO { background: var(--complejo-lt); color: var(--complejo); }
.badge-reservado { background: var(--success-lt); color: #064E3B; }
.badge-perdido   { background: #E5E7EB; color: var(--slate); }
.badge-archivado { background: #E5E7EB; color: var(--slate); }
.badge-demorado  { background: var(--danger); color: #fff; }
.badge-alerta    { background: var(--warn-lt); color: #92400E; }
.badge-res-consulta      { background: #F1F5F9; color: var(--slate); }
.badge-res-presupuestada { background: #E0F2FE; color: #075985; }
.badge-res-senada        { background: var(--warn-lt); color: #92400E; }
.badge-res-confirmada    { background: var(--success-lt); color: #064E3B; }
.badge-res-cancelada     { background: #E5E7EB; color: var(--mist); text-decoration: line-through; }

.conv-item-top .dot-unread { width: 8px; height: 8px; border-radius: 50%; background: var(--accent); display: inline-block; margin-right: 6px; }
.conv-item .star { color: var(--warn); margin-right: 4px; }

/* Mensajes */
.msg-autor { font-size: 11px; font-weight: 800; color: var(--accent-dk); margin-bottom: 2px; }
.msg-template-tag { font-size: 10px; font-weight: 800; color: var(--slate); text-transform: uppercase; letter-spacing: .04em; margin-bottom: 2px; }
.tick { font-size: 11px; letter-spacing: -3px; margin-left: 3px; }
.tick.read { color: #34B7F1; }
.tick.failed { color: var(--danger); letter-spacing: 0; cursor: help; }
.msg-error { font-size: 11px; color: var(--danger); margin-top: 4px; font-weight: 600; }
.msg-media-video { max-width: 260px; border-radius: 8px; display: block; margin-bottom: 4px; }
.chat-body a { word-break: break-all; }

/* Composer */
.chat-composer { position: relative; }
.chat-composer textarea:disabled { background: var(--wash); cursor: not-allowed; }
.quick-replies-bar { position: absolute; left: 0; right: 0; bottom: 100%; box-shadow: 0 -8px 20px rgba(0,0,0,.08); z-index: 5; }
.qr-item small { color: var(--mist); margin-left: 6px; }
.composer-hint .link { color: inherit; text-decoration: underline; font-weight: 800; cursor: pointer; background: none; }
.btn-back { display: none; color: var(--slate); font-size: 20px; padding: 0 6px; }

/* Panel lateral */
.chat-aside-section { padding-bottom: 14px; border-bottom: 1px solid var(--line); }
.chat-aside-section:last-child { border-bottom: none; }
.aside-head { display: flex; justify-content: space-between; align-items: center; margin-bottom: 8px; }
.aside-head .chat-aside-title { margin: 0; }
.mini-btn { font-size: 11px; font-weight: 800; color: var(--accent); padding: 2px 6px; border-radius: 6px; }
.mini-btn:hover { background: var(--accent-lt); }
.mini-form { display: grid; gap: 6px; }
.mini-form input, .mini-form textarea { width: 100%; padding: 6px 8px; border: 1px solid var(--line); border-radius: 6px; font-size: 13px; background: var(--paper); }
.mini-form input:focus, .mini-form textarea:focus { outline: none; border-color: var(--accent); }
.mini-form label { font-size: 10px; font-weight: 800; color: var(--mist); text-transform: uppercase; letter-spacing: .05em; }
.res-card { border: 1px solid var(--line); border-radius: 8px; padding: 8px 10px; margin-bottom: 6px; cursor: pointer; font-size: 12px; background: var(--paper); }
.res-card:hover { border-color: var(--accent); }
.res-card .fechas { font-weight: 800; color: var(--ink); font-size: 13px; }
.res-card .meta { color: var(--slate); margin-top: 2px; }
.alerta-item { background: var(--warn-lt); border-radius: 6px; padding: 6px 8px; font-size: 12px; margin-bottom: 6px; display: flex; gap: 6px; align-items: flex-start; }
.alerta-item .txt { flex: 1; }
.alerta-item b { color: #92400E; }

/* Tablas y filtros de las vistas */
.filtros-bar { display: flex; gap: 8px; margin-bottom: 16px; flex-wrap: wrap; align-items: center; }
.filtros-bar input, .filtros-bar select { padding: 7px 10px; border: 1px solid var(--line); border-radius: 8px; background: var(--paper); }
.btn-secondary.active { background: var(--accent-lt); color: var(--accent-dk); border-color: var(--accent); }
table.data tr.clickable { cursor: pointer; }
table.data td .badge { white-space: nowrap; }
.table-scroll { overflow-x: auto; }
.chk-group { display: flex; gap: 10px; flex-wrap: wrap; }
.chk-group label { display: inline-flex; gap: 4px; align-items: center; font-size: 13px; text-transform: none; letter-spacing: 0; color: var(--ink); font-weight: 600; }
.stat-card.accent { border-color: var(--accent); }
.stat-card.ok .stat-value { color: var(--success); }
.stat-card.bad .stat-value { color: var(--danger); }
.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.linea-card { background: var(--paper); border: 1px solid var(--line); border-radius: 12px; padding: 16px 18px; margin-bottom: 12px; }
.linea-card h3 { font-size: 16px; font-weight: 900; margin-bottom: 8px; }
.q-GREEN { color: var(--success); font-weight: 800; } .q-YELLOW { color: var(--warn); font-weight: 800; } .q-RED { color: var(--danger); font-weight: 800; }

/* Modales */
.modal { max-height: 92vh; overflow-y: auto; }
.modal.wide { max-width: 620px; }
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 0 12px; }
.form-grid .full { grid-column: 1 / -1; }
.form-group textarea { min-height: 70px; resize: vertical; }
.form-hint { font-size: 12px; color: var(--slate); margin-top: -6px; margin-bottom: 10px; }
.form-warn { background: var(--warn-lt); color: #92400E; border-radius: 8px; padding: 8px 10px; font-size: 12px; font-weight: 600; margin-bottom: 10px; }
.tpl-preview { background: #dcf8c6; border: 1px solid #c5e8ae; border-radius: 8px; padding: 12px 14px; font-size: 13px; line-height: 1.5; white-space: pre-wrap; margin-bottom: 12px; }
.tpl-preview .tpl-footer { color: var(--slate); font-size: 11px; margin-top: 6px; }
.tpl-preview .tpl-btn { display: inline-block; margin: 6px 6px 0 0; padding: 3px 10px; border-radius: 999px; background: #fff; color: #0b7; font-size: 12px; font-weight: 700; }

@media (max-width: 1100px) {
    .chat-aside { display: none; }
    .chat-aside.forced-visible { display: flex; position: absolute; right: 0; top: 52px; bottom: 0; z-index: 10; box-shadow: -8px 0 30px rgba(0,0,0,0.12); }
    .chat-body { padding: 14px 20px; }
}
@media (max-width: 800px) {
    .app-layout, .app-layout.sb-collapsed { grid-template-columns: minmax(0, 1fr); grid-template-areas: "top" "banda"; }
    .topbar-logo { display: none; }
    .servicio-switch { overflow-x: auto; max-width: calc(100vw - 70px); }
    .sv-largo { display: none; }
    .sv-corto { display: inline !important; }
    .chat-header { flex-wrap: wrap; gap: 6px 10px; padding: 10px 12px; }
    .chat-header-info { flex: 1 1 60%; }
    .chat-header-actions { flex: 1 1 100%; justify-content: flex-end; }
    .chat-main, .chat-body { min-width: 0; }
    .sidebar { position: fixed; top: 52px; bottom: 0; left: 0; width: 240px; z-index: 30; transform: translateX(-100%); transition: transform .2s; }
    .app-layout.sb-open .sidebar { transform: none; box-shadow: 8px 0 30px rgba(0,0,0,.15); }
    .app-layout.sb-collapsed .sidebar-title, .app-layout.sb-collapsed .sidebar-item-label, .app-layout.sb-collapsed .sidebar-badge { opacity: 1; max-width: none; pointer-events: auto; }
    .app-layout.sb-collapsed .sidebar-item { padding: 9px 18px; justify-content: space-between; }
    .chat { display: none; }
    .app-layout.show-chat { grid-template-areas: "top" "chat"; }
    .app-layout.show-chat .bandeja { display: none; }
    .app-layout.show-chat .chat { display: flex; }
    .panel-content { grid-column: 1; padding: 18px 16px; }
    .btn-back { display: inline-block; }
    .chat-body { padding: 10px 10px; }
    .msg { max-width: 85%; }
    .topbar { padding: 0 10px; gap: 8px; }
    .topbar-brand, .topbar-status, .topbar-user .user-name { display: none; }
    .servicio-btn { padding: 5px 8px; font-size: 11px; }
    .form-grid, .grid-2 { grid-template-columns: 1fr; }
    .chat-header-actions select { max-width: 110px; }
}